Terms of Service | Quenaire

1. Acceptance of terms

By accessing or using the Quenaire service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. Description of service

Quenaire provides AI-powered security questionnaire automation software as a subscription service. The Service ingests your security documentation, generates AI-drafted answers to vendor security questionnaires, and facilitates human review and export. Features vary by plan.

3. Accounts and access

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorized use of your account. We may suspend or terminate accounts that violate these Terms.

4. Acceptable use

You may use the Service only for lawful business purposes. You may not use the Service to upload content you do not have the right to share, to attempt to reverse-engineer the Service, to conduct denial-of-service attacks, or to violate any applicable law or regulation.

5. Your content

You retain ownership of all documents, questionnaires, and other content you upload to the Service ("Your Content"). You grant Quenaire a limited licence to process Your Content solely to provide the Service to you. We do not claim ownership of Your Content and do not sell it to third parties.

6. AI-generated content

Answers generated by Quenaire's AI are drafts intended for human review before use. You are responsible for reviewing, editing, and approving all AI-generated content before submitting it to any third party. Quenaire is not liable for the accuracy, completeness, or consequences of AI-generated answers.

7. Subscriptions and payment

Paid plans are billed monthly or annually in advance. All fees are non-refundable except where required by law. We may change pricing with 30 days' notice. Failure to pay may result in suspension of your account.

8. Intellectual property

The Service, including its software, design, and documentation, is owned by Quenaire, Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our express written permission.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUENAIRE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUENAIRE'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID TO QUENAIRE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Disputes shall be resolved in the courts of San Francisco County, California.

12. Changes to terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Email [email protected] or write to Quenaire, Inc., 548 Market St, San Francisco CA 94104.